MY PICKUP WAS MISSED. WHAT SHOULD I DO?
We apologize for any inconvenience this may have caused you. Please contact us at firstname.lastname@example.org or call us at 1-888-875-4066 so we can make the appropriate people aware of the situation.
IS MY DONATION TAX DEDUCTIBLE?
All donations are tax deductible at their present Fair Market value, which is the price a buyer would pay and a seller would accept.
WHY DOESN'T THE DRIVER WRITE AN AMOUNT ON MY RECEIPT?
The IRS places responsibility for the fair market value upon the donor. We are not required or able to provide an estimate of fair market value of the items donated. The driver does not see what items are donated in the bags or boxes and cannot make that determination.
HOW CAN I GET A RECEIPT FOR THE ITEMS I DONATED?
The driver usually leaves a receipt at or near the front door or garage door.
The post office does not allow him to place it in the mailbox. If you do not
receive a receipt or it is lost, please contact us at email@example.com or call us at 1-888-875-4066.
WHAT HAPPENS TO MY DONATION AFTER YOU PICK IT UP?
The items are sold to private companies on a bulk contract basis.
DO I HAVE TO BE HOME FOR THE PICKUP?
No. Just leave your donation outside your front door or garage door by 7:30AM marked for The National Children's Cancer Society.
WHY DO I HAVE TO MARK MY DONATION?
We want to make sure The National Children's Cancer Society receives the proceeds and the driver takes only what you wish to donate.
WHERE SHOULD I PLACE DONATED ITEMS?
Please place your donation outside your front door or garage door. Please contact us at firstname.lastname@example.org or call us at 1-888-875-4066.
ARE THERE SPECIAL PICKUPS IF YOU LIVE IN AN APARTMENT OR CONDOMINIUM?
Please contact us at email@example.com or call us at 1-888-875-4066 for more information.
WHY CAN'T THE DRIVER COME AT A SPECIFIC TIME?
We do not know where the driver will begin his route for the day. Weather and
traffic conditions do play a factor in how quickly and safely a driver completes
his scheduled stops for the day.
WHY CAN'T I PICK WHAT DAY I WANT THEM TO COME?
There must be some kind of order and organizaiton when scheduling pickups.
Gasoline, insurance costs, driver salaries, and truck maintenance are considered
when setting specific days for our trucks to be in certain areas. This helps us
reach all of our potential donors in a timely manner.
WHY DON'T YOU ACCEPT BROKEN APPLIANCES OR FURNITURE IN DISREPAIR?
We do not have anyone to repair them and they need to be in good condition to
resell. Disposal costs for these items divert money away from our programs.
Please check Needed Items for a complete listing of what we cannot take.
WHY DON'T YOU SERVICE MY AREA?
We only have so many trucks available. Since we are continually changing and
updating the areas we service, it is possible that at some point in time we will
include your area.
DO YOU ACCEPT LARGE FURNITURE AND MATTRESSES?
We do accept large furniture as long as it is light enough for one driver to load in his truck but we do not accept mattresses and/or boxsprings. Please contact us at firstname.lastname@example.org or call us at 1-888-875-4066.
DO YOU ACCEPT EXERCISE EQUIPMENT?
As long as it is small and light enough for one driver to load in his truck. Please contact us at email@example.com or call us at 1-888-875-4066.